I had to include this cartoon in my blog.
This is so important to any business – customer service. You must be available, in the moment, authentic. Many businesses have lost the personal communication, customer service, the credibility of a real voice – the trust that comes with personal interaction.
Our video production businesses may be creative and one of a kind, but we are also a commodity. Lots of people can do video – some better, some worse – and many times the only thing that differentiates us is customer service.
Answer your phone -stay in touch. Out of sight IS out of mind.
I’m looking for horror stories.
Video production is a learning process.
Everyone makes mistakes.
How we react, how we recover and hopw we learn from our mistakes – these are the lessons we learn from our experienced MPVA members.
Please contact Allan Block at firstname.lastname@example.org with your story so we caln all be entertained and learn some cvaluable lessons.l
I had to include this cartoon in my blog. This is so important to any business – customer service. You must be available, in the moment, [...]
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